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This privacy notice discloses the privacy practices for Oregon Kids Pediatric Dentistry. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
When Personal Health Information (PHI) is requested, we abide by all Health Insurance Portability and Accountability Act of 1996 (HIPAA) rules and regulations to protect your information and privacy. We are required by applicable federal and state law to maintain the privacy of your health information. We are also required to give you this Notice about our privacy practices, our legal duties, and our rights concerning your health information.
We must follow the privacy practices that are described in this Notice while it is in effect. This notice takes effect May 6, 2019, and will remain in effect until we replace it. We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law. We reserve the right to make the changes in our privacy practices and the new terms of our Notice effective for all health information that we maintain, including health information we created or received before we made the changes. Before we make a significant change in our privacy practices, we will change this Notice and make the new Notice available upon request. You may request a copy of our Notice at any time. For more information about our privacy practices, or for additional copies of this Notice, please contact us using the information listed at the end of this Notice.
Wherever we request sensitive information (such as personal health information (PHI)), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than to perform quality of service analysis and as necessary to fulfill your request, e.g. to respond to your queries.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as personal health information or using our Request an Appointment form), that information is encrypted and transmitted to us in a secure way. Oregon Kids Pediatric Dentistry currently uses Secure Socket Layer (SSL) to encrypt and protect the transmission of users’ information and communications over the Internet. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Because our payment policy includes collecting co-payments at the time of service or pre-collecting on major procedures, the instance may arise in which your account will have a credit balance.
The following refund policy applies to accounts which show current account credit after collection of insurance and co-payments:
1. The account will be reconciled to make sure all credit/debit entries are correct and accurate. PPO insurance write-offs will be verified and double checked.
2. The patient will be notified via phone that there is an account credit.
3. The patient will be given the choice of leaving the credit to be used toward future work in their treatment plan or for upcoming appointments, or may request a refund.
4. Once a patient chooses a refund, it may take up to 7 business days to complete the refund process, but every effort will be made to refund the patient as soon as possible.
Patients who use their credit card, debit card, HSA/Flex spending card or Care Credit card will have the credit refunded to the card used for payment.
Patients who paid by cash or check will receive a refund check.
There will be a full refund issued for any services that were paid for, but not rendered. Oregon Kids Pediatric Dentists will not charge your Care Credit account prior to the start of treatment.
Oregon Kids Pediatric Dentists will respond to any inquiries from credit card providers, or Care Credit regarding consumer complaints within 21 days of the date of inquiry. Every effort will be made to successfully comply with requests.